Frequent Questions – luxosneakers.com

1. How can I pay?

We accept different payment methods, you can place the order by card (via PayPal), PayPal, payment in instalments with Klarna or bank transfer.
Thanks to PayPal you can pay with your debit or credit card without having to be registered, just click on "pay by card" in the PayPal window. In no case will we have access to the data entered, the payment procedure is totally secure.
If you have difficulty buying write us that we will send you a tutorial on how to make

2.How long does it take to ship and deliver the package?

Our shipments are international, the packaging time is 1-3 working days, once shipped the package takes another 7/10 working days to be delivered. The total between packaging and shipping time therefore varies from 10 to 15 working days maximum.
In most cases (99%) shipments are free of customs duties. If the customer incurs customs fees, a 50% voucher will be issued to spend on our site.

3. Is it possible to change size? Within how many days can I make an exchange / return? tune share more_vert

It is possible to make size changes.
If you wish to return an item, you must notify us via WhatsApp within 7 days from the date of delivery. From the date of communication, we will organize the return and send the courier to your home.
You will have 3 days to repack the package and apply the return label.
The cost of changing size is free if you ship from Italy, otherwise it depends on where you ship.
In order for the order to be refunded, returned products must meet the following conditions:
All items must be returned in their original condition, with all labels intact.
Worn, used, altered or damaged products will not be accepted.
Returns of items with a return label will only be considered valid if the label has not been removed.
It is not possible to make returns for custom items. The sale of these products is final.

4. Viaggiano regolarmente i prodotti?

Yes, the goods travel regularly. There are currently no restrictions on freight transport, so couriers travel regularly

5. Are all products available?

Yes, we have always been committed to our customers to maintain high quality standards and offer excellent service.

6. Posso dunque ordinare su Roi Club?

6. Can I order on Roi Club?

7. Shipped throughout Italy and all over the world?

Yes worldwide we ship

8. I have a further question,how do I contact you?

Write us a info@luxosneakers.com or on instagram or whatsapp